At MS Creations, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us and we will assist you with the return or replacement process.
1. Return Eligibility
Products are eligible for return only if:
- The product is damaged, defective, or incorrect.
- The product received is significantly different from what was ordered.
- The product is unused and in its original condition, with tags, packaging, and accessories intact.
- The return request is submitted within 7 days of delivery.
Products that have been worn, washed, altered, ironed incorrectly, stained, damaged, or otherwise used are generally not eligible for return.
2. Non-Returnable Items
The following items cannot be returned unless they arrive damaged, defective, or incorrect:
- Used or worn clothing
- Products that have been washed or altered
- Customized or made-to-order products
- Products without original tags or packaging
- Products damaged after delivery due to improper handling
3. How to Request a Return
To request a return, contact MS Creations within 7 days of receiving your order.
Please provide:
- Order number
- Customer name and contact number
- Reason for return
- Clear photographs/videos showing the issue
- Photos of the product and packaging, where applicable
Our team will review the request and inform you whether the return is approved.
4. Damaged or Wrong Product
If you receive a damaged or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, with photographs/videos of the package and product.
After verification, MS Creations may offer:
- A replacement, subject to availability; or
- A refund, where replacement is not possible.
5. Refunds
Once the returned product has been received and inspected, we will notify you about the approval or rejection of your refund.
If approved, the refund will generally be processed to the original payment method.
Depending on your bank or payment provider, the refund may take additional business days to appear in your account.
6. Exchange
Exchanges are subject to product availability.
If the requested replacement is unavailable, we may provide an alternative solution or refund, depending on the circumstances.
7. Return Shipping
For products that are confirmed to be defective, damaged, or incorrectly delivered, MS Creations will bear the applicable return shipping cost.
For other return requests, return shipping may be the customer’s responsibility.
8. Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
9. Sale & Discounted Products
Products purchased during sales, promotional offers, or special discounts may have different return or exchange conditions. Any applicable restrictions will be mentioned on the product or offer page.
10. Contact Us
For any questions regarding refunds or returns, please contact:
MS Creations
📧 Email: [Batraaayush2019@gmail.com]
📞 Phone: [9041252396]
📍 Address: []
Note: This policy is a general website template. Before publishing it, make sure the 7-day window, refund method, shipping responsibility, and exclusions match your actual business practices and applicable Indian consumer-law requirements.